Zen Crucible

The challenges came today and I really had to pull from the

source of my being at work, Wanting to go toe for toe with

a customer who was trying to bait me in confrontation during

a return he wanted to make with his girlfriends merch(clothes)

with loose tickets for them and a pile of receipts that had to be

matched up between the clothes the tickets and the receipts

while their moving and shifting all of the above and being very

condescending to boot, I was getting very confused and angry

but I knew If I gave him any chance to see this in me that,

I would lose the battle of escalating anger when I was standing

up for the customer service end of the deal, I was on the verge

of Losing IT ! …To make this no one cares story short… I bit

down and got very composed, Drew from the source… and

was very very nice. In the end the look on his face was sad and

almost embarrassed that he could not have someone to be

difficult with him in a mean people world.